- When is my item shipped?
- Our items leave the warehouse withing 1-5 days. We will send you an email once your item has left the warehouse.
- Can I have a tracking number?
- Yes, all our products are shipped with tracking numbers.
- I ordered 2+ items, but only received one... where's my order?
- We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way :)
- Why have I not received any order confirmation details?
- Most times this is because our customers have accidentally entered their email in wrong. Throughout the process we send 3-4 emails, including an order conformation, a fulfillment notice, and a shipping notice. If you believe you may have entered your email in wrong, please contact us and we will fix it for you.
- Can I cancel My order?
- You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email to email@example.com. All you need to do is send us an email with the subject line "CANCEL".
- I have entered an incorrect address!
- If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at firstname.lastname@example.org. If the address is wrong, we can correct this within 24 hours.
- My item arrived damaged
- We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
If this happens to you, please contact us with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.
- How do I contact you?
- If you have any questions that are not on this FAQ page, please email us at email@example.com where we will promptly get back to you :)